Delivery

Shipping & Handling

All orders are carefully wrapped and dispatched the same day (before 2pm Monday to Friday) with Royal Mail.

UK Orders

All Orders Under £15

  • Royal Mail 48 Large Letters: £0.99
  • Royal Mail 48 Parcels: £2.99
  • Royal Mail Tracked 48: £4
  • Royal Mail Tracked 24: £5
  • Royal Mail Next Day Delivery: £9

All Orders Over £15

  • Royal Mail 48 – Free Delivery
  • Royal Mail Tracked 48: £4
  • Royal Mail Tracked 24: £5
  • Royal Mail Next Day Delivery: £9

The Royal Mail 48 service normally takes 3-5 working days but may take longer depending on delays from Royal Mail.  From Monday to Friday, we aim to despatch all orders ordered before 2pm the same day.  For urgent orders please select the 24 Hour option and we will guarantee to despatch your order within 24 hours on receipt of order.  Please contact us for any special arrangements and we can do our best to accommodate.  If for any reason we cannot fulfil an order we will also aim to contact you to inform you of the reason for the delay within 24 hours.

When your order is dispatched you will get an email confirmation along with any tracking details.

Orders over £15 will be sent with free delivery, these could be sent Royal Mail 48 or get a free upgrade to tracked depending on the items.  For orders that are sent tracked, your email address and phone number will be automatically passed to the Royal Mail system to give you updates about your order.  You can unsubscribe from these updates from Royal Mail at any time.

You will also get a review email 10 days after your order has been shipped from feedback@cusrev.com asking you to review the products that you have purchased.  This is processed by our website and your email address is secure and not shared with any 3rd parties.

If you have any issues at all with your order please contact shop@shopwithshiva.co.uk or give us a call on 02830260619.

When you check the box to get email updates on the checkout page your details will be shared securely with Mailchimp.  We use their services to send email updates about the shop and products.  You can untick the box or unsubscribe at any time with the link at the bottom any email received by Mailchimp.

International Orders

All international orders under 2Kg will be sent via Royal Mail International Delivery, the shipping charge is a set rate per country / zone and will be calculated at checkout.